Creating a Customer Centric Culture

This event has been canceled

Due to lack of registration, this session will be re-scheduled for later this year. Imagine an organization where all your employees are confident, self-sufficient and motivated. Your company’s turnover is at an all-time low, as are customer complaints. Word on the street is that your company offers the benchmark for customer service in your industry, and your competitors are seeing red as their customers jump ship and swim your way. With “Creating a Customer Centric Culture”, a powerful new customer excellence program, you don’t have to imagine anymore. You can make this dream world a reality! We show you how to win customers over by treating them well and retain them by keeping them happy, while maintaining your competitive advantage — excellent customer service — with across- the-board consistency. We use dramatizations of real-world customer service situations to keep the training interesting, relevant and fun.

Speaker(s): Doug Dvorak, Dvorak Marketing Group

Fee: $ 49.00

If you are not comfortable paying online, you may call the office to process your credit card over the phone, 426-3875.